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Children under 12 years old are ineligible to participate in tours, except for applicable Christmas tours and cruises, and then only if accepted by Emerald in its sole discretion. Due to the availability of alcohol on many of our vacation packages, children and other persons under 21 years of age must be accompanied by a person over the age of 21 (an “Adult”) and must share their accommodation with that Adult.



Emerald strives to provide a safe, enjoyable and memorable travel experience for all passengers. Sightseeing in many historic towns and cities can only be undertaken by walking tours of up to 5 km (3.2 miles), often on uneven surfaces. Some tours include mountain excursions involving high altitudes. Consequently, a reasonably adequate (and sometimes high) level of fitness is required for many of our tours. Please consult with your doctor to ensure that you have an adequate level of fitness and are in good health before participating in these included excursions. Emerald will not provide any refunds if you are not able to participate in any portion of the tour.

Most transportation services are not equipped with elevators or wheelchair ramps, and cabin doors and rest rooms may not be wide enough to provide access for standard wheelchairs. Emerald will make reasonable attempts to accommodate the special needs of its physically challenged guests, but is not responsible in the event it is unable to do so. Nor is it responsible for any denial of service by vessel operators, air carriers, hotels, restaurants or other Providers. We regret that we cannot provide individual assistance to our customers for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or

Passengers must follow Tour/Cruise Director and crew instructions at all times to ensure on tour safety. You acknowledge that failure to do so will result in restricted access to areas on tour, or if necessary for your own safety and that of other passengers, withdrawal from the tour. If Emerald, or staff or Providers are of the view you are negatively affecting your own health, safety or enjoyment, or that of other passengers, Emerald may terminate your continued participation in the tour immediately and in such event, Emerald will not be liable to you for any loss, cost or damage resulting from your withdrawal from the tour. If you are withdrawn from the tour, you must make your own travel arrangements at your own expense. You hereby acknowledge and agree that neither Emerald, nor any of its affiliates or Providers, are responsible for any damages, costs or expenses that may arise from the decision to exclude an individual from participating on all or any portion of an Emerald tour, or from any activities or accommodations on an Emerald tour.