Cancellation Policy

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

GRAND WORLD, GRAND VOYAGES, ANY SEGMENT OF A GRAND WORLD OR GRAND VOYAGE;  ALASKA ARCTIC CIRCLE SOLSTICE; AUSTRALIA CIRCUMNAVIGATION AND ANY SEGMENT OF AN AUSTRALIA CIRCUMNAVIGATION; 25 DAY CANADA, NEW ENGLAND, GREENLAND & ICELAND; CORAL TRIANGLE; HAWAII, TAHITI & MARQUESAS; MAJESTIC JAPAN; TALES OF THE SOUTH PACIFIC; AMAZON EXPLORER; 30+ DAY TRANSATLANTIC VOYAGES AND ANY SEGMENT OF A 30+ DAY TRANSATLANTIC 
SAILING DEPARTURES JUNE 2024 OR LATER:
Cancellations through 120 days commencing travel: 100% refund;
119-91 days before commencing travel: 100% refund, less required deposit amount;
90-76 days before commencing travel: 40% refund of gross fare;
75 days or less before commencing travel: No refund available

ALL OTHER VOYAGES 6 NIGHTS OR LONGER:
Cancellations through 90 days before commencing travel: 100% refund;
89-76 days before commencing travel: 100% refund, less required deposit amount;
75-61 days before commencing travel: 50% refund of gross fare;
60-31 days before commencing travel: 25% refund of gross fare;
30 days or less before commencing travel: No refund available.

VOYAGES UP TO 5 NIGHTS:
Cancellations through 75 days before commencing travel: 100% refund;
74-57 days before commencing travel: 100% refund, less required deposit amount;
56-29 days before commencing travel: 50% refund of gross fare;
28-16 days before commencing travel: 25% refund of gross fare;
15 days or less before commencing travel: No refund available.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.

Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

Holland America Line's crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crew members who serve you directly, such as Dining Room wait staff and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of their crew members are recognized and rewarded, a daily Hotel Service Charge is automatically added to each guest’s shipboard account

The daily Hotel Service Charge*, per guest per day, is:

If their service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of each segment and/or voyage. The Hotel Service Charge is paid to Holland America Line crew members, and represents an important part of their compensation. A 15% Bar Service Charge is automatically added to bar charges and Dining Room wine purchases. In terminals, airports, ports of call and on shore excursions, Holland America Line suggests that you extend gratuities consistent with customary local practices.